Use our new log collection function: Settings=>About=>App diagnostics: I have PM'd log of me trying to update and a log of me clicking AURA Sync (I assume this log may show why my RAM is not showing up) to MasterCįinally here is my Service Version Info (MasterC mentions Armoruy Crate Service v3.2.5 in is inital post but I do not see that version anywhere and an not reciving any update to it (unless it is part of the update that shows but does not work): Any screenshots of the issue: Here is the update that won't go away:ġ0. Clear description of your issue: SEE TOP OF THIS POSTĩ. Previous version of firmware or software that worked as expected: The last version of Armoury Crate that I know detected my RAM was 3.0.4.0Ĩ. Windows version & build: Version 20H2 OS Build 19042.630ħ. 3rd-party peripheral, audio, or lighting software: Corsair ICUE (with the Asus plugin disabled)Ħ. Aura Sync Products: ASUS PRIME X570 PRO Motherboard, ASUS ROG STRIX 2080 SUPER Graphics Card, Cooler Master MasterLiquid M元60R RGB AIO, and 2 sticks of G.Skill Trident Z NEO RAMģ. PC/Laptop: PC (Custom Built not a prebuilt ASUS Tower)Ģ. Here is my system info asked for in MasterC's inital post :ġ. I have tried using the uninstaller and reinstalling multiple times and it does not make a difference. If I click update it runs (the progress bar shows up and progresses) but after it finishes it still show the same updateģ) In the current version (3.2.4.0) If I click PRIME X570-PRO under Device, it just spins forever and never loads the page I see an update in the update center for: Armoury Crate stopped detecting it after I updated to version 3.1.6.0 and now after updating to 3.2.4.0 it still does not detect itĢ) After updating to the current version (3.2.4.0). I have a few issues one that has been present for some time and two that are new to this update:ġ) Armoury Crate no longer detects my RAM (2 sticks of G.Skill Trident Z NEO) Clear description of your issue:Now i see Motherboard, addressableHeader, but have problem with keyboard sync. Previous version of firmware or software that worked as expected: 3150Ĩ. 3rd-party peripheral, audio, or lighting software: Memory Ram Gskill but the software is only asus armory crateĦ. Aura Sync products: ROG Rampage Encore VI motherboard, monitor (ug27u), ROG Strix flare keyboard, ROG strix RTX2080TI x2, Asus Thor1200 Power Supply,ģ. Save the log file to a location of your choice.Įven though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).Ģ. Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible. Use our new log collection function: Settings=>About=>App diagnostics Previous version of firmware or software that worked as expectedġ0. 3rd-party peripheral, audio, or lighting softwareħ. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.ģ. To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).īefore reporting issues, please make sure you have the latest software and firmware.īe clear about the key issue. ROG SWIFT PG329Q, ROG Strix XG32VC, ROG Swift PG259QN ROG Delta S, ROG Delta ORIGIN, ROG FALCHION, ROG KERIS WIRELESS Gundam Series (Keyboard, Mouse, Headset, Headset stand, Motherboard, AIO Cooler, Graphic Card) Updated display for connected wireless devices (only device in use is shown when both dongle and USB cable connected)Įnhanced device configuration page loading time (Please ensure these updates are installed before reporting issues) Suggest to uninstall Aura Sync software if already installed.
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